For business owners that want to increase business profits, performance, and productivity whilst personally enjoying a fun and balanced lifestyle.
Hi – Coach Cameron here from Small Business Master Coaching and Leaping Through Life.
Here’s a super article on how “stepping back” in life can actually make you MORE productive and MORE effective in your workplace and business.
To read the full coaching post, just click here.
Warmest regards – Coach Cameron.
PS: remember to leave us a comment if you liked the coaching post!
Hi, Coach Cameron here again from Leaping Through Life and Small Business Master Coaching – Why do you think many people in the workplace aim to do their best each and every day, but often fall short of their supervisors expectations?
Why is there a gap between what people think they are doing their best and what their supervisors or managers expect from them?
The challenge, I believe, lies in the fact that a lot of cases the jobs have not been clearly described and it is like the old Chinese whisper – it gets watered down each time it is communicated… and this is not what Leaping Through Life is all about within your workplace.
This means by the time the second or third person gets the job description verbally communicated to them from another work colleague – the professionalism or the job requirements and energy needed to complete the job has significantly diminished.
This is why it is absolutely important to keep your team and your staff accountable to their jobs and their workplace tasks. This is an easy process to implement into any small business and is critical for you to achieve your small business success and making the money that your business truly deserves to make.
One of the simple ways to ensure your staff know what their jobs are is to have them listed clearly right in your in a workplace manual or have a job description posted somewhere for them to read at work on a regular basis. Maybe even have a weekly webcasts to remind them of their job descriptions and what they are required to do at work and how they are to go about achieving those tasks on a regular basis.
You also want to make it clear what the consequences for them will be for not achieving their roles and objectives at work and what are the bonuses that they will receive from overachieving or getting their work done on time and at an above average standard. Remember people are motivated both by the stick and the carrot – this means they are motivated to move towards or away from their this objectives and it is a simple motivation technique to get your workforce moving in the right direction.
Imagine having a great team that wanted to achieve and excel within the workplace – this is possible if you take the time to implement the right strategies into your organisation or your small business.
As a supervisor or a director it is also critical that you continue to lead your workforce and your staff team as a positive role model – it just won’t hold up if you tell them to do one thing and then you do another. For instance if you put out a workplace manual or a job description on professionalism and how they should behave in the workplace toward each other and your prospects or clients and then you behave or act differently to what they have to in their day job description – you create a gap in your team. What you expect them to do – they must see you doing and not something opposite and not of the company’s requirements. Avoid creating discontentment within the workforce – it is like a disease that spreads like wild fire!
Take these three easy steps to keep your staff accountable on a regular basis:
Use the above three steps and watch your business take off in more ways than one – you’ll be closer to achieving your financial dreams and increasing the profits and productivity of your workplace.
For more information about our coaching services visit http://smallbusinessmastercoaching.com and for information about our corporate coaching and team building events please go to www.LeapingThroughLife.com.au. Keep Leaping Through Life – warm regards Coach Cameron.
Small business coaching, business profits and corporate performance is often about relationships as much as it is about profits, performance and productivity. I am sure you have heard it many times before, that old saying that customers are always right. If however you have been in business for more than 10 minutes, then you will know and understand that these urban business myth is not actually true. Customers can be and are often wrong.
Take for example if a customer in your small business is not educated about your product or service, it is hard for them to be correct and right about what you have to offer if they are uneducated about what it is they are buying. It is therefore your job in small business to make sure that they clearly know what they outlined and what your small business product or service will help them do or achieve.
Another area that the customer of a small business is not always right in, is the price of your product or service. I have seen many small business customers come into my small business models, assuming they knew up front what my small business service would be worth compared to my competitors. However my service was always a unique niche product, and therefore the price reflected this and was always a couple of percentage points higher than my competitors. The small business service that we offered was far different and superior to competitors – so our price was a reflection of this this.
Another area in small business where customers may not always be right, is in the terms of trade. You have to set out clearly in advance what your small business payment options are, what happens if the customer a small business misses a payment, if there are any refund policies, and any penalties that may apply for late payments.
Personally as a small-business owner with over a dozen small business awards, I find that it is this area that can cause the most conflict between the customer and the small business. In many cases when I am small business coaching, I find it is the customer that has filed to read your terms and conditions, or they just straight out refuse to accept your policies and procedures on your terms of trade. A small percentage of customers in any small business will often try to bend the rules to their advantage to avoid paying late fees or penalties that may apply for not paying on time or keeping their memberships or fees up today.
As a small business coach, I highly encourage you and your staff to stand as a united front, so that they don’t get a different answer off another staff member when they call your small business back at a later time. The answers that your small business is to customers that try to manipulate your terms and conditions of payment must be consistent at every point of sale with every staff member. Even when your small business has fully explain the terms and conditions of payment up front with a customer as they join your small business or buy your product, and they have a copy of that to take home to read and understand – you will still get that small minority of people that will bend the rules in your small business for their own personal advantage. These people can cause havoc to your small business and your small business profits, because they then tell other people how they manipulated your small business payment options and policies to suit their particular needs. Then when their friends or associates come into your small business they will expect that they will be able to manipulate your payment options and policies as well.
This is like a bad disease in your small business and its profits and performance plus it can spread like wildfire and get out of control really fast.
Are customers always right? Yes, most of the time customers are right, however it is a myth to think that customers are right 100% of the time.
Small business success thrives on happy customers they keep coming back to your small business. A sure fire way to make customers unhappy is to keep changing your terms of trading and payment conditions frequently to those people that jump up and down and make the most noise.
Why should your best customers be penalized because they do the right thing, when a customer who was just come on board or recently purchased your product or service wants to manipulate your small business systems to suit their own personal needs and hidden agendas.
Profits, Performance and Productivity
Keep Leaping Through Life – warm regards, Coach Cameron.
If you would like a free e-book on networking and cost effective marketing techniques go http://smallbusinessmastercoaching.com/download-e-book/ or for more information about how we can support you in your small business to produce more profits performance increase productivity click here to contact us.
Regardless of whether you are a “ladder climbing” corporate or a small business owner, performance, profits and productivity should always be on your agenda and radar for you and your business coach. Hi Coach Cameron here – A great mentor or business coach can help you achieve your business and career goals faster then you previously thought possible - but you have to be the one that backs yourself 100%.
When you back yourself in small business or big business, you will be more successful then those who hesitate and procrastinate. This is why those successful people who get regular business coaching – grow and achieve more.
If you fail to believe in your product or service you will diminish your profits and lose a lot of sales. Your business coach however can steer you in the right direction and coach you on those areas that are holding you and your business back. Imagine if there was one area that you and your business coach could unlock together that would bring a flood of new clients knocking at your door.
Consider what your life would look like if you worked with a business coach who knew what to help you focus on to change how much money your business made. Let me ask you this question, do you really believe in your heart and soul that what you are doing everyday in your business, is actually helping people to make a difference in their quality of their lives?
Consumers these days are:
Back yourself in small business. Use the most powerful tool you have – your mind! Your mind is just like your body’s muscles. To get stronger adn have more stamina you have to push them past their normal threshold. Your mind is no different – to achieve more, you are going to have to believe for more, and regardless if no-one else has done it before, or no-one else believes in you – YOU can and WILL make a difference when you BELIEVE in yourself 100% and you back yourself – no matter what!
Work closely with your business coach to develop the correct plan of attack towards conditioning some mental strategies that will catapult your business to have it’s best year yet. Back yourself this year, because if you don’t no-one else will!
Leap through your Life – warm regards - Coach Cameron
One of the chief requisites of Business Coaching is the training and development of your business executives. Coach Cameron Roberts from Leaping through Life http://www.leapingthroughlife.com.au is of the strong belief that training and development is the most important aspect of our work lives and has a huge influence on overall individual growth as well.
The aim of training and development is to enhance work related skills, development of knowledge and employee attitudes to achieve organizational effectiveness. It thus provides the apt platform of Leaping Through Life both in the organizational as well as personal domains. Training and development creates better results through a smarter workforce and is considered more of a retention tool these days rather than expense.
So what exactly are the direct benefits that your business or organization will achieve through the process of training and development. As Coach Cameron says:
Your business is thus poised to achieve effectiveness, efficiency and sustainability in the face of rising competition. Click on www.smallbusinessmastercoaching.com to find out more on our business coaching services for training and development.
We recommend you visit http://www.smallbusinesscoaching.com for additional information on Coach Cameron’s business coaching for small businesses.
